Refund policy

At Pacemaxi.com, we stand by the quality of our products and want you to be fully satisfied with your purchase. If for any reason you're not completely happy, we offer a 30 day return and refund policy to ensure a smooth and hassle-free experience.

1. Our Return Policy

We accept returns within 30 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

✔ Unopened & Unused – The product must be in its original, unused condition.
✔ Original Packaging – The item must be returned in its original gift box or packaging, with all labels and accessories included.
✔ No Signs of Use – Items that have been washed, worn, or show signs of use (such as perfume, stains, or damage) cannot be returned.

🚫 Non-Returnable Items:
Due to the nature of our products and hygiene reasons, we cannot accept returns on:

  • Used or washed compression socks, running socks, compression gear.
  • Items returned without original packaging.

2. How to Return a Product

1️⃣ Request a Return – Email us at info@pacemaxi.com with your order number and reason for return.
2️⃣ Receive Return Instructions – We will provide you with the return address and further instructions. Return address is in EU!
3️⃣ Ship the Item Back – You are responsible for return shipping costs. We recommend using a trackable shipping service to avoid lost packages.
4️⃣ Processing & Refund – Once we receive and inspect the item, we will process your refund.

3. Refund Policy

✔ Refund Processing Time – Once we receive your return, we will inspect the item and issue a refund within 5-10 business days.
✔ Refund Method – Refunds will be issued back to your original payment method.
✔ Original Shipping Costs – Please note that shipping fees are non-refundable unless the item was defective or incorrect.

4. Exchanges

If you need a different color or size, please return the item and place a new order.

5. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order at info@pacemaxi.com with photos of the issue. We will arrange a replacement or refund at no extra cost.

6. Need Help?

If you have any questions regarding returns or refunds, feel free to reach out to our team:

📧 Email: info@pacemaxi.com
📍 Business Address: Miera 105, LV-1013, Riga, Latvia.

We appreciate your trust in Pacemaxi brand, and we are committed to providing you with the best experience possible.